EXPERIENCED INSIGHT. MEASURABLE RESULTS.
Waterstone Management Group is a boutique management consulting firm that helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud and Customer Success performance. Waterstone's expertise-driven approach combines deep industry-specific intellectual property and a unique blend of strategic consulting and executive-level operating experience to deliver high velocity strategy and execution.
As subscription-centric business models continue to mature, Customer Success will rise to the top of the priorities list for C-level technology executives. Singu Srinivas, Partner, discusses some key trends that will shape the role of customer management in technology.