1Q 2017 Waterstone Currents Issue Released



In this issue of Waterstone Currents, the firm’s quarterly newsletter, we offer a collection of recent insights and perspectives on a variety of tech topics, including key tech trends in 2017, the customer experience, disruption, industrial IoT, and cyber security. The issue also features key takeaways from the Consumer Electronics Show and the SaaStr Annual conference and highlights recent team member promotions.

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SaaStr Annual 2017: The Importance of Core Values and the CSM Psychology in Delivering Customer Success



In early February, the global SaaS community’s entrepreneurs, investors, thought leaders, and operational experts converged on San Francisco for SaaStr Annual 2017, the largest non-vendor Software-as-a-Service confab in the world.. Waterstone’s Dan Sherman attended, and sat in on multiple Customer Success sessions. Throughout these sessions, two consistent themes surfaced—the challenge and importance of communicating a company’s value to their employees and the critical importance of attracting, hiring, and nurturing Customer Success managers that that can communicate a company’s business value.

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Waterstone Announces Promotions



Waterstone is pleased to announce the promotion of Andrew Clark to Principal and Steven Michalkow to Senior Associate.

Andrew helps advise clients on key strategic issues, and is recognized by clients and colleagues alike for his thoughtful insight, exceptional client engagement skills, and ability to successfully shepherd engagements from initial proposal through timely delivery. He has also played an instrumental role in driving many important firm-building initiatives.

Steven works with clients across a broad spectrum of initiatives. Over the past year, he has distinguished himself with his customer journey mapping work, where he has demonstrated a unique ability to distill significant amounts of information into key themes and idea. He has also been instrumental in driving the firm’s efforts around the Internet of Things (IoT).

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How Industrial IoT Monetization Will Drive the Next Manufacturing Transformation



Recently, Principal Hubert Selvanathan had the honor of presenting to the membership of the Industrial Internet Consortium (IIC) on the the emerging opportunity for manufacturers  to monetize the Industrial IoT via smart connected products and services. This topic sparked interest from both technology vendors and traditional manufacturers, making it clear that IIoT monetization is at the top of everyone’s mind. Upon leaving the IIC meeting, three things were evident. First, manufacturers recognize that IIoT can be the foundation of new revenue streams. Second, providers are still in the early stages of this new wave of industrial monetization with a new framework emerging. And third, a transformation of both the business and operating models is key to realizing success.

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John Zuk Named Partner



Waterstone Management Group is pleased to announce the promotion of John Zuk to Partner. Since joining the firm in 2014, John has applied technology and business strategy innovation expertise to deliver measurable value to our clients. We look forward to John’s continued contribution to the success of our clients and of the firm.

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Rising to the Disruption Challenge: Ignore, Fight, or Embrace



Disruptions are a fact of life in the tech sector, and they can be both threats and opportunities. When facing disruption, there are three fundamental ways companies can respond: ignore, fight, or embrace the change. Partner Eric Pelander digs into these options, and believes which response (or responses) a company selects should be based on what it believes about the nature of the disruption, its power to combat adoption, and its ability to successfully pivot its business model.

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My 2017 Tech Watchpoints



In this CFO Magazine article, Affiliate Partner John Parkinson outlines the top five tech trends he will be watching in 2017 and beyond. These watchpoints include the morph of the Internet of Things from the peak of the hype cycle to being both a real opportunity and major problem, the application of artificial intelligence to augment everyday activities, and the worsening state of consumer and business cybersecurity.

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To learn about the framework John uses to identify emerging trends, read his article Forecasting: Looking for Weak Signals.

Forecasting: Looking for Weak Signals



Affiliate Partner John Parkinson is no stranger to being asked his predictions for what the next year will bring in the way of new things, emerging trends, and surprises in tech. In this article for CFO Magazine, John lays out the approach he has used for two decades to predict what’s likely to be ahead.

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CES 2017: Alexa, IoT Solutions, Virtual Reality, and Driverless Cars Abound



The Consumer Electronics Show (CES) celebrated its 50th anniversary this year by continuing its gargantuan showcase of the latest in consumer tech gadgetry and innovation. Waterstone’s Steven Michalkow was in attendance and on the lookout for the big themes that impact the technological and strategic considerations we should be mindful of in 2017.

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