Payment Processors Under Pressure: Leveraging Software’s Customer Success Lessons to Survive and Thrive

11/3/2014

 

The evolution of traditional online commerce and the increasing relevance of mobile technology are driving changes in the payments ecosystem.  While these changes are substantial and impactful, they are not necessarily unprecedented--the changes in the payments ecosystem in many ways mirror changes that have already happened in the enterprise software industry. Scott Haug, Partner, and Laura Green, Principal, weigh in on how merchant acquirers or processors can leverage customer success lessons from the software industry to improve revenue and profitability.

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