The Cloud and its impact on the technology industry has been well documented. What is less examined, however, is the way Cloud migration dramatically impacts the Professional Services (PS) businesses of technology companies. The role of PS is shifting away from traditional services towards increased focus on customer adoption and retention, creating an opportunity for PS to play an integral role in defining the customer experience and driving overall enterprise growth. Neil Jain, Partner, and Claire O’Neill, Manager, outline five key considerations for PS executives as they look to adapt to the Cloud.
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