Customer Success: The Time to Act is Now

2/24/2016

 

Shifting market dynamics, new delivery models, and rapidly changing customer engagement models are driving software companies to refocus on and prioritize Customer Success. The organizational transformation required to successfully deliver Customer Success is significant and touches on all aspects of the post-sale customer interaction. Dhaval Moogimane, Partner, outlines practical advice around four key Customer Success priorities that software providers should follow to kick start their efforts.

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