The Subscription Scorecard: Updating the Balanced Scorecard for the SaaS World



While the balanced scorecard (BSC) is a good organizing framework and remains relevant today, it needs a major shift to be effective in a SaaS/subscription world. To better address a SaaS business model, the BSC needs to be “rebalanced” with Customer Success at the center driving Financial Value. Mark Hauser, Managing Partner, and Andrew Loulousis, Senior Associate, introduce the Subscription Scorecard and outline how it can be used to maximize Customer Success and drive corporate value within your SaaS and other subscription organizations.

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