Winning in Open Source with Customer Success

1/27/2016

 

The constant pressure of customer retention on companies that support open source software creates a critical need for investment in Customer Success. In this guest blog post for Gainsight, Partner Dhaval Moogimane outlines the unique circumstances that open source companies face that amplify the importance of Customer Success. Dhaval also details five critical actions that open source companies should take when establishing a Customer Success capability.

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