Our latest issue of Waterstone Currents is out now! Released quarterly, the firm’s newsletter is a compilation of our recent perspectives and advice on today’s tech topics as well as insights from industry conferences. Topics covered in this issue include making the hardware to hardware + software + services transition, how to calculate key Subscription Scorecard metrics retention and the cost of customer retention, the importance of Customer Success and how to foster a Customer Success-driven culture, and six signs that a tech business is ripe for disruption, among others. Also included are key learnings from the TechWeek Chicago conference.
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