TSIA TSW 2016: Customer Experience Emerges as the All-Star

11/10/2016

 

While customer experience has been on the radar for a while now, at TSIA’s Technology Services Worldconference in Las Vegas, it emerged as the all-star, both in the formal programming and throughout the hallways and Expo. First-time attendee John Zuk shares his thoughts on the conference, highlighting the elevation of thought from individual functional area to cross-functional considerations, with a central focus on their overall impact on the customer experience.

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