Building Your Desired Customer Experience

11/7/2016

 

While many companies have taken steps to define a remarkable and differentiated journey for their customers, significant gaps often exist between the “as-is” and “to-be” experience. In this SIIA Software and Services Division webinar, Principal John Zuk discusses common pitfalls that companies face when building the structure and capabilities needed to deliver their desired customer experience as well as accelerators that can deliver results more quickly.