Waterstone and Gainsight Mount Successful Customer Success Workout



Customer Success means ensuring that users adopt, and quickly derive value, from a company’s technology. While the definition is simple, many software companies struggle with designing an effective, scalable model that touches on all aspects of the post-sale customer experience. To address this challenge, Waterstone and Gainsight designed an intensive, two-day Customer Success Workout to provide executives with the tools they need to successfully design, launch, and scale their Customer Success programs.

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