Customer Success May Actually Be Eating the World



Over the last few months Waterstone has participated in a number of forums where tech executives have shared challenges and ideas on the topic of Customer Success. Across these forums and Waterstone’s ongoing client work, Waterstone has interacted with 100+ tech companies that are all grappling with Customer Success. In this guest blog post for the Illinois Technology Association (ITA), Partner Neil Jain discusses the increasing importance of Customer Success programs and highlights five key themes that have emerged from these interactions.

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