How to Assess Your Company's Customer Success Maturity

5/03/2016

 

In this latest white paper, Waterstone Partner Dhaval Moogimane and Principal John Zuk discuss Waterstone’s Customer Success Maturity Model. This model measures key competencies and maturity levels necessary for becoming a Customer Success-centric enterprise. Companies can use the Customer Success Maturity Model to form the basis for an improvement roadmap and as a scorecard to measure progress.

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