Exposing the Customer Opportunity

6/21/2016

 

As companies increasingly move to newer subscription and user based pricing models, it is important for finance teams and CFOs to shift how they measure performance. On this CFO Thought Leader podcast, Partner Neil Jain recommends that they move beyond EBITDA and cash flow to embrace customer-centric metrics that emphasize the top line, including customer acquisition cost, lifetime customer value, and recurring revenue.

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