How to Succeed with Managed Services



In search of new revenue streams with better growth rates, many technology companies are increasing their focus on Managed Services. To be successful, they must not only select the right services to provide, but also ensure that the MS operating model is properly aligned. In this paper, Managing Director Eric Pelander and Associate Jimmy Kirwan explore the factors driving the opportunities around Managed Services, outline a framework for the MS operating model, and touch upon the maturity continuum that providers must navigate to build a successful and profitable MS business.

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