The Customer is King in a World of Converging Services



Associate James Kirwan identifies five key takeaways from TSIA’s Technology Services World 2017 spring conference that Services organizations should be aware of: 1) Services are converging, both within Services and with Sales, 2) Customer Success is more important than ever, 3) innovative Services offers are being developed with new monetization strategies, 4) Services organizations are using technology in new ways to empower their team and providing value to customers, and 5) traditional Support is still crucial.

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