5 Key Themes from Pulse 2017



At Gainsight’s Pulse 2017 Conference, more than 4,000 Customer Success community members converged on Oakland to share their challenges, successes, and insights. The Waterstone team participated in over 60 of the conference’s wide-ranging sessions with industry experts to gain insight into the latest technologies, trends, and top-of-mind challenges for growing Customer Success capabilities. Aman Singh, Senior Associate, and Angeline Liu, Senior Technical Consultant, gathered the collective insights of the team and boiled them down to five essential themes to keep in mind as you design and evolve your Customer Success strategy and roadmap.

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