Updating the Balanced Scorecard for the SaaS World: Subscription Scorecard



While more and more businesses are embracing a subscription model, many are struggling with how to accurately measure and predict performance. In this CloudExpo article, founding partner Mark Hauser outlines the Subscription Scorecard, a re-imagining of the traditional balanced scorecard that is better aligned with the SaaS business model.  This “rebalanced” scorecard is centered around Customer Success, and includes operations quality, innovation velocity, and financial value.

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