The QBR Mistakes You Need to Stop Making

8/10/2017

 

Quarterly Business Reviews (QBRs) are an amazing opportunity, but they’re also where dropping the ball has the most painful impact. Amity asked Partner Neil Jain and other leading Customer Success experts to share their thoughts on the biggest QBR mistakes Customer Success teams are making and how to avoid making them going forward. Neil’s advice  focuses on three main points: OBRs are more than ticket reviews, all QBRs aren’t created equally, and the QBR isn’t done when the meeting ends.

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