Since joining Waterstone, Jim has advised clients on a number of issues ranging from post-sales operating model design, customer support strategy development, revenue growth strategy, and new product design and launch. Jim has worked with clients across a variety of technology sectors, including enterprise software, hardware, and telecommunications. Jim’s most recent client work has focused on the development of a post-sale operating model for a $2B enterprise software company. Jim led the design and implementation of a customer engagement model spanning the customer support, customer success, and professional services organizations.
Prior to working at Waterstone, Jim worked as a manager in PwC’s Strategy and Operations group, focused on organizational design, operational efficiency, revenue growth, and go-to-market strategy across a variety of industries. In addition, Jim spent a number of years serving as an officer in the US Army as both a Captain and a Lieutenant.
Jim holds an MBA with a concentration in Strategy and Finance from The University of Michigan’s Stephen M. Ross School of Business and a BS in Electrical Engineering from Boston University.