Waterstone is a boutique management consulting firm that helps technology companies and their investors capitalize on disruptive growth opportunities and drive outstanding performance in Subscription, Services, Customer Success and Cloud Transformation.

“These are fast changing industry segments…”

Waterstone co-founders Mark Hauser and Eric Pelander discuss  opportunities presented by industry change and how Waterstone can help you leverage these opportunities to add value for your customers and grow your business.

Growth Strategy

Identify, Quantify and Map Smart Growth Strategies

A rigorous, data-driven approach identifies growth opportunities, builds business cases and develops action roadmaps.

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Achieve Powerful Go-to-Market Lift-Off

Launch new products and services with smart offer design, pricing, segmentation and sales, channel & alliance strategies.

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Customer Success

Boost Customer Adoption, Retention and Expansion

Redefine customer experience and transform end-to-end operating model for scale to grow net retention and boost customer satisfaction.

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Services Transformation

Increase Adoption, Retention and Profitability with Superior Services

Transform Customer Services operations and offerings to deliver a customer experience that grows recurring revenues.

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Drive Performance with Powerful Data, Tools and Analytics

Synthesize, analyze and interpret organization and industry data to evaluate, predict and improve performance.

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Private Equity Consulting

Identify and Realize Investment Value Creation Opportunities

Our analytics-driven consulting informs your investment decisions and idevelops strategies that drive value creation even faster.

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Leading Tech Company Clients

Top-Quartile Private Equity Clients

Dollars of Client Value Created

2018 Subscription Services Benchmarks

Does your subscription service measure up? Get our latest benchmarking resource and find out.

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Featured Insights

The Importance of Blending Service and Sales Motions

John Zuk reflects on the theme of TSIA’s recent Technology Services World Conference and the need for each function to embrace a new operating model centered around three critical mind shifts to be successful.

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Identifying and Executing Managed Services Growth Plays

James Kirwan discusses why tech companies should strive to generate or increase Managed Service revenue and outlines five key avenues companies can pursue to launch or grow their Managed Services offerings.

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A Guide to Composite Health Scoring

Manisha Mishra consolidated the various metrics discussed at this year’s Pulse Conference into a concise composite health scoring framework centered on measuring desired customer outcomes and the customer experience.

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Featured Results

Continuous Improvement Starts Here

Have you thoroughly mapped your short-term and long-term growth strategies? What are your current pain points, operationally? Do you have adequate tools to measure and predict performance? Are you transitioning to the cloud or introducing new products or services?

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