Waterstone is a boutique management consulting firm that helps technology companies and their investors capitalize on disruptive growth opportunities and drive outstanding performance in Subscription, Services, Customer Success and Cloud Transformation.

“These are fast changing industry segments…”

Waterstone co-founders Mark Hauser and Eric Pelander discuss opportunities presented by industry change and how Waterstone can help you leverage these opportunities to add value for your customers and grow your business.

Connect with a Waterstone Expert

Tap into a wealth of tech industry knowledge. Contact us today to schedule a complimentary 30-minute consultation.
Connect with an Expert

Growth Strategy

Identify, Quantify and Map Smart Growth Strategies

A rigorous, data-driven approach identifies growth opportunities, builds business cases and develops action roadmaps.

Learn More


Achieve Powerful Go-to-Market Lift-Off

Launch new products and services with smart offer design, pricing, segmentation and sales, channel & alliance strategies.

Learn More

Customer Success

Boost Customer Adoption, Retention and Expansion

Redefine customer experience and transform end-to-end operating model for scale to grow net retention and boost customer satisfaction.

Learn More

Services Transformation

Increase Adoption, Retention and Profitability with Superior Services

Transform Customer Services operations and offerings to deliver a customer experience that grows recurring revenues.

Learn More


Drive Performance with Powerful Data, Tools and Analytics

Synthesize, analyze and interpret organization and industry data to evaluate, predict and improve performance.

Learn More

Private Equity Consulting

Identify and Realize Investment Value Creation Opportunities

Our analytics-driven consulting informs your investment decisions and idevelops strategies that drive value creation even faster.

Learn More

Leading Tech Company Clients

Top-Quartile Private Equity Clients

Dollars of Client Value Created

2018 Subscription Services Benchmarks

Does your subscription service measure up? Get our latest benchmarking resource and find out.

Get Benchmarks

Featured Insights

America’s Relationship with Subscription Services

Consumers spend billions on subscription services each month, but are they happy with them? Are they aware of how much they spend? We analyzed 2,500 Americans’ budgets across 21 service categories to find out.

View the findings

Three Key Elements to Delivering Customer Success at Scale

Meenakshi Sharma shares some essential advice for establishing and scaling the Customer Success function drawn from the various panels, roundtables and case studies at Pulse 2018.

Read the Recap

The Importance of Blending Service and Sales Motions

John Zuk reflects on the theme of TSIA’s recent Technology Services World Conference and the need for each function to embrace a new operating model centered around three critical mind shifts to be successful.

Read the Recap

Featured Results

Continuous Improvement Starts Here

Have you thoroughly mapped your short-term and long-term growth strategies? What are your current pain points, operationally? Do you have adequate tools to measure and predict performance? Are you transitioning to the cloud or introducing new products or services?

Let’s Talk