Waterstone is a boutique management consulting firm that helps technology companies and their investors capitalize on disruptive growth opportunities and drive outstanding performance in Subscription, Services, Customer Success and Cloud Transformation.

“These are fast changing industry segments…”

Waterstone co-founders Mark Hauser and Eric Pelander discuss  opportunities presented by industry change and how Waterstone can help you leverage these opportunities to add value for your customers and grow your business.

Growth Strategy

Identify, Quantify and Map Smart Growth Strategies

A rigorous, data-driven approach identifies growth opportunities, builds business cases and develops action roadmaps.

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Achieve Powerful Go-to-Market Lift-Off

Launch new products and services with smart offer design, pricing, segmentation and sales, channel & alliance strategies.

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Customer Success

Boost Customer Adoption, Retention and Expansion

Redefine customer experience and transform end-to-end operating model for scale to grow net retention and boost customer satisfaction.

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Services Transformation

Increase Adoption, Retention and Profitability with Superior Services

Transform Customer Services operations and offerings to deliver a customer experience that grows recurring revenues.

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Drive Performance with Powerful Data, Tools and Analytics

Synthesize, analyze and interpret organization and industry data to evaluate, predict and improve performance.

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Private Equity Consulting

Identify and Realize Investment Value Creation Opportunities

Our analytics-driven consulting informs your investment decisions and idevelops strategies that drive value creation even faster.

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Leading Tech Company Clients

Top-Quartile Private Equity Clients

Dollars of Client Value Created

Featured Insights

The Problem with SaaS Debookings

While often an overlooked component of SaaS economics, debookings can have a real impact on business performance. James Kirwan details the three primary sources for debookings and the issues they can cause for SaaS companies.

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5 Key Themes from CES 2018

From gadgets and robots to a vision of a tech-enabled future, Steven Michalkow summarizes five key themes from this year’s Consumer Electronics Show in Las Vegas that he believes will have the greatest impact in 2018.

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How to Approach Charging For Customer Success

Dhaval Moogimane sits down with Allison Pickens, Chief Customer Officer at Gainsight, to discuss different pricing models for Customer Success, his take on Customer Success maturity, and answers the question of whether your company should ultimately be charging for Customer Success or not.

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Featured Results

Continuous Improvement Starts Here

Have you thoroughly mapped your short-term and long-term growth strategies? What are your current pain points, operationally? Do you have adequate tools to measure and predict performance? Are you transitioning to the cloud or introducing new products or services?

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