SINGULAR FOCUS ON HELPING TECHNOLOGY COMPANIES SUCCEED
Waterstone is a boutique management consulting firm that helps technology companies and their investors capitalize on disruptive growth opportunities and drive outstanding performance in Subscription, Services, Customer Success and Cloud Transformation.
“These are fast changing industry segments…”
Waterstone co-founders Mark Hauser and Eric Pelander discuss opportunities presented by industry change and how Waterstone can help you leverage these opportunities to add value for your customers and grow your business.
Identify, Quantify and Map Smart Growth Strategies
A rigorous, data-driven approach identifies growth opportunities, builds business cases and develops action roadmaps.
Achieve Powerful Go-to-Market Lift-Off
Launch new products and services with smart offer design, pricing, segmentation and sales, channel & alliance strategies.
Boost Customer Adoption, Retention and Expansion
Redefine customer experience and transform end-to-end operating model for scale to grow net retention and boost customer satisfaction.
Increase Adoption, Retention and Profitability with Superior Services
Transform Customer Services operations and offerings to deliver a customer experience that grows recurring revenues.
Drive Performance with Powerful Data, Tools and Analytics
Synthesize, analyze and interpret organization and industry data to evaluate, predict and improve performance.
Private Equity Consulting
Identify and Realize Investment Value Creation Opportunities
Our analytics-driven consulting informs your investment decisions and idevelops strategies that drive value creation even faster.
Leading Tech Company Clients
Top-Quartile Private Equity Clients
Dollars of Client Value Created
America’s Relationship with Subscription Services
Consumers spend billions on subscription services each month, but are they happy with them? Are they aware of how much they spend? We analyzed 2,500 Americans’ budgets across 21 service categories to find out.
Three Key Elements to Delivering Customer Success at Scale
Meenakshi Sharma shares some essential advice for establishing and scaling the Customer Success function drawn from the various panels, roundtables and case studies at Pulse 2018.
The Importance of Blending Service and Sales Motions
John Zuk reflects on the theme of TSIA’s recent Technology Services World Conference and the need for each function to embrace a new operating model centered around three critical mind shifts to be successful.
Continuous Improvement Starts Here
Have you thoroughly mapped your short-term and long-term growth strategies? What are your current pain points, operationally? Do you have adequate tools to measure and predict performance? Are you transitioning to the cloud or introducing new products or services?