A global networking equipment and software provider wanted to become a leader in the emerging NFV market. After completing a comprehensive evaluation of the market, we developed a comprehensive strategy to achieve this goal and drive $2 billion in incremental annual revenue in four years.
A global enterprise software company sought to evolve its Services strategy and operations to drive growth and profitability. We developed and advised on the execution of a phased roadmap for cloud growth and services improvement. As a result, the Cloud Services business grew from start-up to $40M with 25% margin Professional Services margin increased 8% and SaaS business is growing at >40% year over year.
A private equity firm was looking for a tech industry expert to assess the wireless collaboration market and the target company’s ability to penetrate that market. We sized the market, evaluated the target company’s positioning and projected its go-forward financials.
Standardized and Improved Support Offerings to Strengthen Customer Satisfaction and Drive Revenue Retention and Cross-Sell for Installed Base
$300M provider of mature systems software and database solutions wanted to simplify and harmonize disparate support offerings to protect and grow its customer base. We developed standardized, improved Support offers, processes and controls to increase customer satisfaction, retention and cross-sell.
The legal vertical of a global software leader with ~$13B combined revenue wanted to address inefficiencies within its sales operations teams to better enable the sales organization to accelerate revenue generation and drive exceptional retention. We developed and advised on execution of a vertical-wide sales operations consolidation and alignment.
Designed Enterprise-Wide Customer Success Model and Optimized Offering Design and Pricing in Line with Client Goals and Industry Best Practices
An enterprise application software provider with $1B+ annual revenue needed to define and enhance service offerings to support investments, including Customer Success, Professional Services and Support. Waterstone designed enterprise-wide Customer Success model to support current and future offerings and optimized offering design and pricing in line with client goals and industry best practices.
Developed Business Model, Investment Case and Execution Plan for a New Premium Consumer Tech Services Offering
A $40B national communications provider sought new products and value-added services to offset declining growth rates in video, telephone and broadband businesses. We developed the business model, investment case and execution plan for a new premium consumer tech services offering.
Developed Global Managed Services Growth Strategy to Achieve 20% CAGR Target and Drive $400M in Incremental Revenue
A leading provider of ATM and POS hardware, software and services wanted to explore global growth opportunities for its Managed Services and Product Related Services businesses. We identified priority market segments and defined offerings and operating initiatives needed to achieve its 20% CAGR target.
A $200M network monitoring and vulnerability management provider launching a new cloud-based platform wanted a differentiated pricing model to better drive customer adoption and revenue. We developed unit of measure and offering structure recommendations, evaluated financial implications, and defined initial migration requirements.
A market leader in commodities trading software wanted to launch a transformational subscription version of its current software to meet customer demand. We helped define, design and launch a brand-new cloud-based offer and cloud portfolio strategy to get ahead of emerging competition.