Customer Experience Diagnostic & Action Plan

As tech companies shift to SaaS and subscription, they must proactively formulate a customer experience that will drive successful product adoption and renewals. However, the path to define and deliver that experience is not always straightforward.

Waterstone’s accelerated Customer Experience Diagnostic can help you quickly characterize and quantify your customer experience and charter improvements that will foster delivery of a remarkable experience.

The diagnostic is an 8-week, data-intensive sprint that delivers practical recommendations that are results-focused. Our proprietary approach uses a mix of quantitative and qualitative survey methods to provide a 360-degree perspective on your customer experience. The diagnostic culminates in a custom designed action plan that is specific to your organization and your industry.

Waterstone’s 3-Step Diagnostic Puts You Quickly on the Path to a Remarkable Customer Experience

The diagnostic was specifically built to deliver insights and an action plan quickly. We work collaboratively with you and your team, employing a proven methodical approach to identify opportunity areas and define actionable recommendations.

The Waterstone team brings extensive customer experience, subscription and Customer Success expertise and helps you shape your strategy with a clear execution focus.

About the Customer Experience Diagnostic

John Zuk discusses why customer experience is so important today, what our Customer Experience Diagnostic entails and delivers, and which companies and situations it is suitable for. 

Our Customer Experience Diagnostic at Work – A Case Study

Manisha Mishra brings the Customer Experience Diagnostic to life, walking through a recent engagement where Waterstone helped an enterprise software company define their ideal customer journey and develop a clear and actionable plan to be able to deliver it.

John Zuk, Partner

Customer Experience Excellence Starts Here

The path to defining a successful product adoption and renewals customer experience is not always straightforward. Our experts are ready to help you jump-start your transformation to delivering a remarkable and successful customer experience.

Contact John