Retention is critical to sustain and grow a business in the subscription economy. In this webinar for ITA, Jim Tuohy and Steve Deutsch discuss frenquently used retention metrics and highlight four key pillars to improve client experience and drive retention.
Jim Tuohy attended Gainsight’s Pulse Conference 2015 and had the opportunity to speak with numerous executives and keynote speakers about the future of Customer Success. He found that while Customer Success is gaining tremendous momentum, there are still many challenges to address moving forward. Here are his five key takeaways from the conference.