Mark Hauser outlines the Subscription Scorecard, a re-imagining of the traditional balanced scorecard that is better aligned with the SaaS business model. This “rebalanced” scorecard is centered around Customer Success, and includes operations quality, innovation velocity, and financial value.
Author: Mark Hauser
Mark Hauser discuss the implications of software’s Cloud migration on Professional Services economics and the opportunities presented by this market shift. An enterprise software company must first measure its Professional Services attach rate, then dig deeper with the Professional Services Value Equation, in order to understand the impact on its Professional Services organization and the company as a whole.