Manisha Mishra recently attended SaaStr Annual 2019, which has gained a reputation as one of the biggest forums for cloud companies to connect and share ideas as well as learnings. Manisha focused on learning how companies achieved growth and scaled across high dynamic markets and highlights six takeaways on growth strategies that SaaS businesses continue to adopt.
Existing customers are the new growth engine. As such, gross and net retention have become fundamental SaaS metrics – but how much are you spending to keep and grow your customers and drive overall retention performance? Are these investments yielding appropriate returns? Use our Customer Lifecycle ROI Calculator to find out.
Having the right set of offerings is critical to sustain profitable growth in a Managed Services business. In our latest white paper, Eric Pelander and James Kirwan zero in on the services offerings dimension of Waterstone’s Managed Services Operating Model Framework and outline the four critical elements to address to ensure your portfolio is positioned for success.
Managed Services represent an important growth opportunity for tech companies. In this narrated presentation, James Kirwan discusses why this is the case and outlines five key avenues for Managed Services growth.
Retention is critical to sustain and grow a business in the subscription economy. In this webinar for ITA, Jim Tuohy and Steve Deutsch discuss frenquently used retention metrics and highlight four key pillars to improve client experience and drive retention.
Disruption is a given in technology sectors, yet over and over companies are surprised when disruption hits their business. In this video Eric Pelander outlines six warning signs that your company may be vulnerable. Correctly recognizing these signs is critical for your company’s profitability, and perhaps survival.
For technology companies, traditional services businesses have played an important role in revenue generation. These days, however, the shift to subscription and as-a-Service business models has put pressure on these revenues.
Recently, Hubert Selvanathan had the honor of presenting to the membership of the Industrial Internet Consortium (IIC) on the the emerging opportunity for manufacturers to monetize the Industrial IoT via smart connected products and services. This topic sparked interest from both technology vendors and traditional manufacturers, making it clear that IIoT monetization is at the top of everyone’s mind. Upon leaving the IIC meeting, three things were evident.
Disruptions are a fact of life in the tech sector, and they can be both threats and opportunities. When facing disruption, there are three fundamental ways companies can respond: ignore, fight, or embrace the change. Eric Pelander digs into these options, and believes which response (or responses) a company selects should be based on what it believes about the nature of the disruption, its power to combat adoption, and its ability to successfully pivot its business model.
Whether your company is looking to break into a complementary software market, enhance your hardware products with managed services, or respond to the virtualization trend, transitioning from hardware to software and services can be very difficult. In this guest blog post for TSIA, Neil Jain summarize four key steps you should take to address common challenges hardware companies face when making this important transition.