The theme of TSIA’s recent Technology Services World conference was “LAER Effective Company”. TSIA’s LAER model is a framework that breaks the traditional customer engagement journey into four distinct phases: Land, Adopt, Expand, and Renew. Hubert Selvanathan reflected on TSW 18 and the numerous discussions at the conference and took away four highlights in driving to a “LAER Effective Company”.
Product management is part science and part art. Recently, product managers have started to amp up the science part of the equation with a greater focus on using data to create and launch new products. Manisha Mishra outlines five categories of data that aid the product charter and illustrates how insights from these data categories can help shape key product decisions.
Having the right set of offerings is critical to sustain profitable growth in a Managed Services business. In our latest white paper, Eric Pelander and James Kirwan zero in on the services offerings dimension of Waterstone’s Managed Services Operating Model Framework and outline the four critical elements to address to ensure your portfolio is positioned for success.
Managed Services represent an important growth opportunity for tech companies. In this narrated presentation, James Kirwan discusses why this is the case and outlines five key avenues for Managed Services growth.
Hardware vendors are under attack. A number of factors are threatening hardware vendor revenue streams: aggressive pricing, competitors with lower cost labor and/or materials, innovative features or capabilities, and potentially the scariest… virtualization. As more and more hardware businesses are being attacked by new entrants and software-defined solutions, vendors are increasingly looking to software and services to fight back against the virtualization wave.
When seeking to monetize IoT solutions, there are three key dimensions that manufacturers of equipment and highly engineered products must get right: the offering, pricing, and business model. In this video, we offer practical advice for how to successfully develop these crucial elements.
Buying new technology is a way to help ensure technology functionality, but what happens to all the data left on old devices? Waterstone’s John Parkinson is featured discussing the pains of the technology refresh cycle, how risky it can be, and how to ensure peace of mind for any CIO.
Whether your company is looking to break into a complementary software market, enhance your hardware products with managed services, or respond to the virtualization trend, transitioning from hardware to software and services can be very difficult. In this guest blog post for TSIA, Neil Jain summarize four key steps you should take to address common challenges hardware companies face when making this important transition.
As companies increasingly shift from providing hardware to providing a broader solution that includes hardware, software, and services, executive teams are faced with a broad array of strategic and operational challenges. In this concise 30-minute webinar, Neil Jain and TSIA’s Julia Stegman discuss the benefits and challenges associated with making this transition and outline an approach companies can take to start thinking through what it could mean for them.
In this Q & A with Global Finance, Tom Manning discusses the nation’s quiet innovation revolution. In particular, Tom discusses the key trends in China’s long-term economic development and expansion, highlighting that China is the world’s finance and innovation lab, not its factory.