Unless Customer Success is a cross-company endeavor led by an executive team, companies run the risk of not being able to deliver the right customer experience. In this video, Dhaval Moogimane highlights the four critical priorities a company must consider when getting started with Customer Success.


About the Authors
Dhaval Moogimane

Dhaval Moogimane is a Managing Director at Waterstone. Dhaval has over 20 years of experience in the enterprise software, information services, technology products, and professional services industry, specializing in growth strategy, operating model transformation, new offering launch and operations improvement.