Retention is critical to sustain and grow a business in the subscription economy. In this webinar for ITA, Jim Tuohy and Steve Deutsch discuss frenquently used retention metrics and highlight four key pillars to improve client experience and drive retention.


About the Authors
Jim Tuohy

Jim Tuohy is a Principle at Waterstone. Jim advises clients on a number of issues ranging from post-sales operating model design, customer support and professional service strategy development, revenue growth strategy, and new product design and launch. He has worked with clients across a variety of technology sectors, including enterprise software, hardware, and telecommunications.

Steve Deutsch

Steve Deutsch is a Senior Associate at Waterstone. Steve specializes in building complex financial models and sizing new markets, and performing in-depth research and analysis to support his findings. He has applied these skills to a variety of client initiatives as well as contributed to designing new product offerings, developing growth strategies, and improving operational performance.