In the latest installment of SIIA’s Software and Services Division Executive Spotlight Series, Waterstone Partner Dhaval Moogimane shares his thoughts with SIIA’s Rhianna Collier on why Customer Success is so important to SaaS companies and how to successfully foster a Customer Success-driven culture. Dhaval also details his predictions for what is in store for the software industry.

 

 

About the Author
Dhaval Moogimane

Dhaval Moogimane is a Partner at Waterstone. Dhaval has over 20 years of experience in the enterprise software, information services, technology products, and professional services industry, specializing in growth strategy, operating model transformation, new offering launch and operations improvement.