Driving adoption is critical for ensuring that customers get maximum value out of their technology investment. It is also increasingly important for technology providers as they continue to embrace recurring revenue business models. Customer Success teams equipped with well-defined playbooks are uniquely positioned to deliver on this charter. In this webinar, Neil Jain and Aman Singh share key insights and best practices around how to successfully drive adoption through Customer Success playbooks.


About the Authors
Neil Jain

Neil Jain is a Managing Director at Waterstone. Neil brings more than 20 years of experience driving growth and improving operations for technology companies and their private equity investors. His focus is on enterprise software companies, specifically on evolution to Cloud-based and subscription business models, post-sale Customer Success operations, and acquisition-related diligence and integration.

Aman Singh

Aman Singh is a Manager at Waterstone. Aman’s expertise is in enterprise software strategy, focusing on growth strategy, Professional Services improvement, customer experience design, and Customer Success optimization.