While the notion of Customer Success in the technology sector has not changed, the economic imperative of making sure that Customer Success is driven within the base of accounts has. In this video, Dhaval Moogimane outlines the three reasons for this critical drive around Customer Success in the market today.

 

About the Author
Dhaval Moogimane

Dhaval Moogimane is a Partner at Waterstone. Dhaval has over 20 years of experience in the enterprise software, information services, technology products, and professional services industry, specializing in growth strategy, operating model transformation, new offering launch and operations improvement.